Frequently Asked Questions

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The patient portal is the best way.  All communication via the patient portal is already added to your chart.  Secondly, we respond to these messages first.  Lastly, you will not have to worry if we received the message.  If you can see the message in your patient portal, then we have it.  

Please allow 1-3 business days when communicating with your provider. 

Yes!  You can access your visit from any smart phone, tablet, or laptop.  Please make sure you have a good internet connection or your appointment my have to be via phone.

Insurance only visits are problem focused with shorter visit durations (typically 10 to 20 minutes long) that are required to meet the insurance companies guidelines based on medical necessity. 

Functional Medicine Membership visits are extended in duration typically 45 to 60 minutes long, and provide personalized wellness plans with a strong emphasis on patient education, disease prevention, and performance based health care.  Your insurance can only be billed for the portion of your visit that meets insurance guidelines. 

We tired to offer insurance and it does not work with Functional Medicine.  

We are opting out effective 7/27/2026 and will be considered Out-Of-Network

We will give you a super bill you can submit to your insurance for reimbursement or use your FSA/HSA.

One of the most significant impacts that health insurance has had on our medical care is that it has created a model where providers  need to see as many patients per day as possible. This means visits are often brief, superficial, and even sometimes dismissive.

Providers can still be incredibly caring, but be stuck between a rock and a hard place with respect to the time they can spend with you. Unfortunately, this doesn’t work well for many of patients who want to have options for your care, have a deeper relationship with your providers and receive personalized treatments for your health.

For this reason, we offer a Functional Medicine Membership of $199 per month and this allows us more time to spend with our patients.

Hormone Pellet Insertion Appointments

This is not an insurance covered service and fees will remain the same, and we will not be sending to your insurance carrier.  

Female Pellet Procedure $425 

Male Pellet Procedure $750

IV Therapy is typically not a covered benefit of insurance unless it is deemed medically necessary.  Since we are infusing compounded vitamins most insurance companies do NOT deem these types of nutrient infusions medically necessary.

Some tests are covered by insurance, other specialty test or test deemed not medically necessary are not covered by insurance.  We will alway discuss with you the cost of the testing being ordered.   It is impossible for us to give you an exact cost or tell you with 100% accuracy if the test will be covered by your insurance.

Yes, If you have a health spending card you can use it at the time of service.  If you need a superbill to submit to your health spending account for your reimbursement it will be available for you at the time of service.

Absolutely, Our providers are certified Family Nurse Practitioners and uses prescription medications along with supplements and lifestyle recommendations.

No, we will make appropriate recommendations of vitamin supplementation at the right dosing and maximum benefit from manufactures that we know, like, and trust with your health as well as our own health.  However, you can purchase supplements from other sources, just know that the results may not be the same.

YES!  Pellet therapy is one of our preferred ways of replacing your hormones to provide consistent, longterm, steady delivery of your hormones.

YES!  For both our male and female patients we offer a variety of options to include, creams, injectables, patches, nasal, and oral options.